Who we are
Life Tech Assist is the business name associated with Life Claims and Consultancy Services Pty Ltd. ABN: 45 654 520 420
Our website address is: https://lifetechassist.com.au.
How do we use your data
We use personal information only for the purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Who we share your data with
From time to time we may share your personal information with other entities both within and outside of the Licensee. This will vary according to the product or service involved, but could include:
any person acting on your behalf, including your financial adviser, solicitor, accountant, executor, administrator, trustee, guardian or attorney
financial product and service providers, including financial planning software providers and paraplanners
or corporate superannuation members, your employer or your employer’s financial adviser
lenders and other credit providers
other organisations within the Licensee including related bodies corporate and advice firms we have authorised,
medical practitioners and health service providers, such as pathology services
companies involved in the payments system including financial institutions, merchants and payment organisations
organisations who assist us with certain business functions, such as auditors, compliance consultants, direct marketing, debt recovery and information and communication technology support
our solicitors, our insurers, courts, tribunals and dispute resolution organisations
other organisations who provide us with products and services so that they may provide their
products and services to you or contact you on our behalf, and/or
anyone to whom we, or our service providers, are required or authorised by law to disclose your personal information to (for example, law enforcement agencies, Australian and international government and regulatory authorities).
We may also disclose your information to a third party where you have given your consent or where you would reasonably expect us to disclose your information to that third party.
We may also disclose the personal information we hold about our financial advisers to professional organisations, companies and consultants that we work with.
The only circumstances in which we would collect, use or disclose your government related identifiers is where we are required or authorised by law to do so. For example, we may be required to disclose your Tax File Number (TFN) to the Australian Taxation Office, a superannuation or retirement income product provider. Likewise, we may need to disclose your Medicare number to Centrelink in order to assess your social security eligibility. Drivers licence numbers and passport numbers may also be collected when we are required to verify your identity.
For users who register on our website (as Life Tech Assist Membership subscribers), we also store the personal information you provide within your user profile. As a user, you can see, edit, or delete your own personal information at any time (except your username). Website administrators can also view and edit that information. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Your personal data is stored for the duration of your Life Tech Assist Membership.
In some cases, where additional services have been chosen other than Membership subscription, you will be advised of the conditions of that engagement prior to agreement.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can request access to personal information we hold. There may be a cost involved with locating, copying or sending you the information you request. The cost will be discussed and agreed with you at the time.
There may be circumstances where we refuse to provide you with the information you request, for example; when the information is commercially sensitive. In these situations, we will inform you and provide an explanation as to why.
We will deal with requests for access to your personal information as soon as possible and aim to respond within seven (7) business days. The time we require will depend on the type of information requested.
We will update your personal information if you contact us. In most cases, you can update your personal information in your membership account. Alternatively over the phone, by contacting your adviser or broker or electronically.
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may only be able to provide you with limited information or services. In many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.